Sometimes you buy something that doesn’t work out the way you had hoped, and for that reason we did our best to make a return policy that is helpful for you. If you are not fully satisfied with the quality of the products you bought, simply bring it back with your receipt and we will gladly issue you a credit note for further purchase or process an exchange within 30 days of the purchase date.
Items that you want to return must be unworn, unwashed and unused with all original tags attached.
What qualifies as a return?
Any product would qualify as a return if it meets any of the following conditions:
How do I return an item?
The original invoice slip and exchange form must be enclosed with all returns or exchanges. We do not accept returns or exchanges without the original invoice slip. You can return your items through courier service to our e-commerce warehouse at the following address:
Raw Nation Banani Showroom
Alternatively you can bring your return items at any of our outlets.
Refunds for online purchases
Your refund will be issued as a credit note for further purchases. You will be credited for the cost of the item(s) and applicable taxes. Shipping costs are not refundable.
How do I receive and use my online credit note?
We will send you an online credit note with security code on your preferred method of contact (i.e. email or mobile). We will provide bearer or you a return acknowledgement note.
You can use your online credit as one of the modes of payment to make an online purchase within one year from the date of issue. The payment system will verify your online credit note using its security code to ensure that no one except you can make this purchase.
Exchanging items online and at our outlets
Fill out the Return and Exchange Form and indicate the item(s) that you would like to exchange. Pack your exchange securely in the original package and attach the invoice slip and exchange form. We cannot process exchanges after 30 days of the original purchase date.